Refund policy

We want you to pay only for what really works for you, so refunds are simple.

14 days for a full refund

Within 14 days of any payment (the first one or a renewal) you can ask for a full refund, no questions asked.

How to ask

Payments are taken by Paddle.com, the Merchant of Record for our orders. Reply to the receipt email from Paddle, use paddle.net, or write to us at hello@spooflens.com with the email address the order was placed with. The refund goes back to the payment method you used, usually within 5 to 10 business days depending on your bank.

After 14 days

After 14 days the current paid period is not refunded in parts. Cancelling stops future charges, and access stays until the end of the paid period. Exception: if we made a paid plan substantially worse, we refund the unused time pro rata.

What happens to the plan

After a refund the subscription is cancelled and the account moves to the free plan. Saved checks above the free limit stay, but you cannot add new ones until there are fewer; checks older than the free plan's storage time are deleted automatically.

Write to us first

If something is wrong with a payment, write to hello@spooflens.com before disputing the charge with your bank. It is faster for you.

Updated 22 October 2026